Privacy Policy

1. What information do we collect?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Business/Company name
• Location data (City, State)
• IP Addresses and device information

We do not ask for or collect sensitive personal information, such as health data or financial information on our public website. Please do not submit such data via our forms.

2. How do we use your information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use the information we collect or receive to:

• Respond to user inquiries/offer support to users: We may use your information to respond to your inquiries, schedule demos, and solve any potential issues you might have with the use of our Services.
• Fulfill and manage your orders/services: We may use your information to fulfill and manage your services, integrations, payments, and other contracts made through the Services.
• Send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• Marketing and Promotions: We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
• Analytics and Site Improvement: To better understand how our website is used and to improve the user experience.

3. Will your information be shared with anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: data analysis, email delivery, hosting services, CRM tools, automation tools (like Web3Forms), AI processing partners, and customer service.

4. How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. What are your privacy rights?

Depending on your location, you may have certain rights regarding your personal information, such as the right to request access to, correction, or deletion of your personal data.

To exercise these rights, or if you have questions or comments about your privacy rights, you may email us at contact@phantosai.com.

6. Do we make updates to this notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

7. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at contact@phantosai.com.